Terms of Service
Our terms and conditions outline the rules and guidelines for using VANHSYA immigration services.
Last updated: January 1, 2025
Acceptance of Terms
Welcome to VANHSYA Global Migration. These Terms of Service ("Terms") govern your use of our website, services, and client portal. By accessing or using our services, you agree to be bound by these Terms.
Agreement
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Updates
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting.
Our Services
VANHSYA provides professional immigration consulting services, including but not limited to:
Professional Standards
All services are provided by licensed immigration consultants in accordance with applicable laws and professional standards.
Client Responsibilities
As our client, you agree to:
Accurate Information
Provide complete, accurate, and truthful information at all times.
Timely Response
Respond promptly to requests for information or documentation.
Document Authenticity
Ensure all submitted documents are genuine and legally obtained.
Legal Compliance
Comply with all applicable immigration laws and regulations.
Payment Terms
Fees and Charges
- • Service fees are clearly stated before engagement
- • Government fees are separate and non-refundable
- • Additional charges may apply for expedited services
- • All prices are subject to applicable taxes
Payment Methods
- • Secure online payments via credit/debit card
- • Bank transfers and wire payments
- • Installment plans available for certain services
- • Multi-currency support
Payment Schedule
Initial consultation fees are due upon booking. Service fees are typically required before beginning substantive work on your file. Payment schedules will be clearly outlined in your service agreement.
Refund Policy
Eligible for Refund
Services not yet commenced within 48 hours of payment
Partial Refund
Services partially completed based on work done
Non-Refundable
Government fees, third-party costs, completed consultations
Refund Process
Refund requests must be submitted in writing within the applicable timeframe. Approved refunds will be processed within 5-10 business days to the original payment method.
Note: Application outcomes are not guaranteed, and visa refusals by government authorities do not automatically entitle clients to refunds of professional service fees.
Limitations and Disclaimers
No Guarantee of Outcome
While we provide professional services to the best of our ability, we cannot guarantee the approval of any visa or immigration application. Final decisions rest with government authorities.
Limitation of Liability
Our liability is limited to the amount of fees paid for our services. We are not liable for indirect, consequential, or punitive damages arising from our services.
Information Accuracy
While we strive to provide accurate information, immigration laws and policies change frequently. Always verify current requirements with official government sources.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us:
support@vanhsya.com
Phone
+971 52 233 8785
Governing Law: These Terms are governed by the laws of Canada. Any disputes will be resolved in the courts of Toronto, Ontario. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.